Privacy & Cookie Policy | Maldives Luxe | The Maldives Holiday Specialists

Privacy and Cookie Policy

Maldives Luxe Privacy Policy

At Maldives Luxe, our goal is to help you book your ideal Maldives holiday at the best price – stress-free. Taking care of the personal data you share with us is an important part of this.

We want you to feel reassured that we take our responsibility seriously and that your data is safe and secure with us. To help you better understand how and why we collect and use certain data, we have laid out our privacy policy below.

Our contact details 

Name: Maldives Luxe

Address: Maldives Luxe Limited, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ.

Phone Number: +44 7868 832967

E-mail: [email protected]

The types of personal information we collect 

When you make an enquiry with us, we may collect and process:

    • Your personal details, including your name, address, email address, phone number, and date of birth.

When you make a booking with us, we may collect and process:

    • Passenger information, passport details, and other identification document details.

    • Relevant medical data you need us to know and pass on and any special, dietary, religious, or disability requests.

    • Information about your purchase, including what you bought, how you paid for it, and other payment information.

    • Information about when you click on one of our adverts, including those shown on other organisations’ websites.

    • Information on how you access and interact with our digital services, including operating system, IP address, online identifiers, browser details and browsing behaviour on our website.

Personal data you provide relating to other people:

    • We use personal details relating to other people provided by you, such as those people on your booking.

    • By providing other people’s personal data, you must be sure that they are aware of this and that you are authorised to do so. Where appropriate, you should also ensure that they understand how their personal data may be collected and processed by us.

How we obtain personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

    • To provide the products and services you request.

    • To monitor, manage, and improve our products and services, including customer surveys, questionnaires, and market research.

    • For marketing communications.

    • To pass to relevant suppliers to allow them to provide products or services requested by you.

    • To comply with the information requirements of regulatory authorities, for example, providing advance passenger information.

    • To confirm your identity to prevent fraud or money laundering.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].

(b) We have a contractual obligation.

(c) We have a legal obligation.

How we store your personal information 

Your information is securely stored and we take appropriate security measures to ensure that your data is protected from unauthorised access or accidental loss.

We keep your personal data only for the amount of time necessary to complete the uses set out in this Privacy Policy. We will then securely erase your information.

Embedded content from other websites

Content on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google reCAPTCHA

We use reCAPTCHA v3, a SPAM protection service provided by Google on our enquiry and contact forms to help fight spam and abuse on our site. This service may analyse traffic in order to filter out bots or spam and prevent automated software from engaging in abusive activities. Your use of reCAPTCHA is subject to Google’s own Privacy Policy and Terms of Use, which also specify the various types of personal data it may collect.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or write to us at Maldives Luxe Limited, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

If you have any questions about this Privacy Policy or anything else, please get in touch, and we’ll be happy to help.

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